I take great care in creating each custom piece and assembling every kit to ensure quality and satisfaction. Because many of my products and services are made-to-order or custom-assembled, my refund and return policies vary depending on what you’ve purchased.

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Please take a moment to read through the details below so you know what to expect. If you have any questions or need clarification, feel free to reach out—I’m always happy to help.

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Made-to-Order Costumes (Basic Performance, Signature Custom, Premium Custom)

1. Made-to-order costumes are governed by a Statement of Work.

2. Refunds before materials are purchased and production begins: Deposits may be refunded minus any costs incurred (such as design, patterning, consultation, and administrative fees) if services are canceled before materials are purchased or production begins.

3. Refunds after materials are purchased and production begins: Deposits are non-refundable once materials are purchased or production begins. Any amounts due will be invoiced and paid by the client.

4. Final Approval: Clients inspect and approve their made-to-order costume at the final fitting or pickup.

5. Warranty: A 7-day workmanship warranty applies to construction defects such as stitches that are missing or undone), excluding design and fit issues.

6. No Refunds/ Exchanges: Due to the nature of making hand-made costumes, all sales of completed performance and custom costumes are final and no exchanges are available.

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Alterations

1. Clothing alterations may be governed by a Statement of Work.

2. A quote including cost and turnaround time is provided at drop-off.

3. The Client must inform San’s Tailored Designs immediately if the Alteration Services are no longer required to minimize costs and scheduling disruptions.

4. Down Payments: If a down payment is made, the remaining balance is due at pickup.

5. Approval at Pickup: Clients must inspect and approve the alterations at pickup.

6. Refunds: If services have not started within the quoted turnaround time, the client may request a refund, less an administrative fee. If alterations have already begun, the Client is responsible for the actual hours worked at the Hourly Rate, plus materials and any additional approved costs.

7. Warranty: A 7-day workmanship warranty after pick-up applies to any defects found in the specific alterations done and not to changes that may occur due to wear and tear or usage.

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Ready to Wear Costumes (off the rack/ one of a-kind)

1. Inspection Upon Receipt: Customers are encouraged to review their order immediately upon receipt. If there is any issue with the costume, such as a defect, misrepresentation, or significant discrepancy from the order, please contact San’s Tailored Designs within 7 calendar days to resolve the issue.

2. Return Window: If there is a significant issue with the costume's fit or condition that was not disclosed in the product description, customers may request a return within 7 calendar days of delivery. Return requests should be made within this window to ensure the item is eligible for a refund.

3. Conditions for Returns: Costumes must be returned unworn, unaltered, and in original condition (with tags, if applicable). Customers are responsible for ensuring the costume is returned in its original state.

4. Return Shipping: The customer is responsible for return shipping costs, and we recommend using a trackable shipping method for returns.

5. Refund Processing: Refunds will be issued for returned items in resaleable condition (Note 1). A 20% restocking fee will be deducted from the refund to cover administrative, processing, and original shipping costs.

6. Resolution of Issues: If the issue is determined to be due to an error on our part (such as an incorrect size shipped or a significant defect that makes the costume unusable), San’s Tailored Designs will work with you to resolve the issue. Options may include repair, partial refund, or return for a refund less applicable shipping and processing costs. A full refund (less original shipping) will only be issued if the item is deemed unsellable or beyond repair.

7. Non-Returnable Items: Sale items or costumes that have been worn, altered, or damaged after receipt are not eligible for return. Please ensure to contact us as soon as possible to resolve any concerns regarding your order.

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Kits (Fabric Kits, Sewing Toolkits, Embellishment Kits):

1. Each Kit is unique and custom-assembled. Each Kit is custom assembled and includes fabric and elastics in pre-cut lengths specifically selected to enable the Client to make their own custom costume.

2. Kits are non-returnable and non-refundable due to the custom nature of the kit which includes carefully selected matching fabrics that are cut specifically for a costume project, similar to fabric store policies.

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Sewing Patterns:

1. Returns: Unopened patterns in original packaging may be returned within 14 days of delivery.

2. Return Shipping: The customer is responsible for return shipping costs.

3. Refunds: Refunds for eligible returns will be processed minus 20% for restocking, original shipping, and administrative costs once the return is inspected. This restocking fee helps cover inspection and processing costs. Refunds will be processed once the item is received and verified in resaleable condition (Note 1).

4. Processing Time: Approved refunds will be processed within 7 business days after San’s Tailored Designs receives the returned item.

5. Opened paper patterns are non-returnable.

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Exchanges:

1. New Item: Purchase the replacement item(s) as normal which may include shipping costs.

2. Returnable Item: Follow the Return/ Refund Request process to make an authorized return. A refund will be issued when the return is received less restocking, shipping and administrative costs.

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Return/ Refund Request Process:

1. Send an email to Sandra at sanstailoreddesigns@gmail.com for eligible refunds in resaleable condition (Note 1) within the applicable return window for the item being returned stating the reason for the request. Authorization and instructions will be provided by return email. DO NOT ship back products without authorization.

2. Return the item using the original packaging using a trackable shipping method.

3. Once your return is received and inspected, San’s Tailored Designs will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

4. If the refund is approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 business days.

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Note 1: Resaleable condition means the item is unworn, unaltered, free of damage, and includes any original tags or packaging.

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Contact:

For questions about this policy, contact:
📧 sanstailoreddesigns@gmail.com
📞 226-929-9771